1 - INTRODUCTION
Moovride (“We”) takes very seriously the privacy of people who visit its online store www.moovride.com (the “Website”), and more broadly, the privacy of people who transmit their Personal Data to it ( term defined below) during contact with its brand (“You”).
This confidentiality policy is an integral part of the General Conditions of Sale. It applies each time you transmit your Personal Data to Moovride and to all processing that Moovride may carry out on this Data.
Thus, you explicitly accept the use of your Personal Data in accordance with this confidentiality policy, when you place an order on the Website, purchase in Store, create your customer account or participate in a competition; or when you contact our customer service or agree to receive commercial communications from us, and more generally when you browse and/or connect to our Website, or interact with Moovride in any way.
We reserve the right to modify our confidentiality policy, at any time, in compliance with the laws in force regarding the protection of personal data. In the event of a modification, you will be informed by all appropriate means.
2 - Who is the data controller and what are our commitments?
The company Zoemoov Patrick Wasielewski, located 241 Avenue de la Division Leclerc, RDC BAT 1, 92290 Châtenay Malabry, France, is responsible for the processing of your Personal Data.
We undertake to process your Personal Data securely and in compliance with the regulations applicable in France and the European Union in the field of personal data protection (“Applicable Regulations”), including in particular:
- the law relating to data processing, files and freedoms n°78-17 of January 6, 1978 as amended and its possible updates;
- Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of individuals with regard to the processing of Personal Data (the “GDPR”) and any other subsequent text including its texts of application;
- the texts adopted within the European Union and local laws applicable to Personal Data, where applicable;
- texts and decisions emanating from supervisory authorities, in particular the National Commission for Information Technology and Liberties (CNIL).
3 - What personal data do we collect?
The term “Personal Data” means any information about you that makes you directly or indirectly personally identifiable.
Thus, we are led to collect:
- your title, first and last name,
- postal address and telephone number,
- e-mail address,
- bank card numbers collected during your order and processed by our banking service providers in charge of payment management,
- username and password,
- date of birth,
- correspondence by email, chat or via social networks, and/or telephone exchanges with customer service, as well as any other data allowing the monitoring of the commercial relationship,
- cookies and other trackers including the data mentioned in the section WHAT IS OUR COOKIE MANAGEMENT POLICY (TRACERS)?, IP address and other information which allows your identification and which you make available to us at any time;
- all other information which allows your identification and which you make available to us at any time (via social networks, our chat, etc.)
4 - When do we collect your personal data?
We may collect your Personal Data when you:
- visit the Website;
- you log in or create a customer account on the Website or in a Store;
- place an order on the Website, in a Store or by telephone;
- return your order;
- you subscribe to the Newsletter;
- take part in a competition;
- send a complaint, ask a question or send us your comments;
- communicate your Personal Data to us on the Website or by any other means;
- interact with us through our official social networks.
Furthermore, we use cookies and other trackers, to obtain more information we invite you to go to the section WHAT IS OUR COOKIE MANAGEMENT POLICY (TRACERS)?.
5 - Why do we collect your personal data?
On the basis of the contract between us, a legal obligation, our legitimate interest, or after obtaining your consent, we are required to process your Personal Data to satisfy the following purposes:
- Purposes of processing: Execution of orders passed on the Website,
Management of customer relations (telephone, emails, chat), account creation, order tracking, product returns and refunds
Management of customer complaints or questions relating to products (warranty)
- Foundations of treatments:
Execution of the contract between a Client and Moovride
- Purposes of processing: Management of payment transactions and issuance of an invoice
- Basis of processing: Execution of the contract between a Client and Moovride
- Purposes of processing: Fight against fraud
- Basis of processing: Legitimate interest of Moovride
- Purposes of processing: Management of delivery operations
- Basis of processing: Execution of the contract between a Client and Moovride
- Purposes of processing: Management of complaints or questions relating to products or our brand
- Basis of processing: Legitimate interest of Moovride
- Purposes of processing: Management and improvement of the customer account, in particular by offering new features or new services
- Basis of processing: Legitimate interest of Moovride in order to improve the service
- Purposes of processing: Management of customer satisfaction through customer evaluations of products and customer service performance
- Basis of processing: Legitimate interest of Moovride in order to improve the products and the service
- Purposes of processing: Recording of exchanges between customer service and the customer by telephone or chat, for the purpose of improving the service
- Basis of processing: Legitimate interest of Moovride in order to improve the quality of the service
- Purposes of processing: Statistics, analysis, selection and segmentation of customers in order to improve customer knowledge
- Basis of processing: Moovride's legitimate interest in knowing its customers better, in particular in order to adapt its offers to customers
- Purposes of processing: Development and improvement of the Website
- Basis of processing: Legitimate interest of Moovride in order to improve the service
- Purposes of processing: Management of requests related to the exercise of your rights
- Basis of processing: Legal obligation
- Purposes of processing: Sending targeted commercial offers concerning existing or new products and services electronically (by email, by mobile notifications or on the Website, on social networks, on other websites), by telephone (call & SMS)
- Basis of processing: Customer consent
- Purposes of processing: Sending commercial offers concerning products and services via postal mail
- Basis of processing: Customer consent
- Purposes of processing: Measuring website traffic (mobile and desktop)
- Basis of processing: Client consent
- Purposes of processing: Provision of sharing tools on social networks
- Basis of processing: Client consent
- Purposes of processing: Analysis of customer behavior on the Website, and their reactions to marketing campaigns in order to improve and personalize products and services, and to offer them in the form of commercial communication and/or advertising
- Basis of processing: Client consent
6 - Newsletters
Directly on the Website, when ordering, you can subscribe to the Newsletter and thus choose to be informed at regular intervals of the offers offered on the Website.
You can unsubscribe at any time by clicking on the link provided for this purpose located at the bottom of each newsletter or by using the Contact Form.
7 - To whom do we transmit your personal data?
We may transmit all or part of your Personal Data to the following entities:
1. to the company Zeomoov Patrick Wasielewski as well as to our franchisees, our licensees and our distributors, who may use your Personal Data only to send you information and commercial offers, concerning existing or new Moovride products, subject to to have obtained your consent;
2. to certain of our service providers who, on our behalf and according to our instructions, process your personal data in order to help us provide the following services:
- Execution of your order, including the preparation and delivery of your products,
- Secure execution of your payment,
- Fight against fraud and recovery, where applicable, of unpaid debts,
- Sending commercial prospecting emails and mobile notifications,
- Storage of all of your Personal Data,
- Personalization of our Website according to your affinities,
- Chat management, telephone calls and any recordings thereof
- Management of sending postal letters,
- Carrying out technical maintenance and development operations for the Website and Moovride information systems,
- Collection of customer reviews,
- Analysis of your use of the Website, with a view to improving the quality and effectiveness of the Website.
8 - Where do we transfer your personal data?
Your Personal Data is stored in the European Economic Area (“EEA”, namely the 28 member states of the European Union, as well as Norway, Iceland and Liechtenstein), where the servers of the Website are hosted. .
9 - How do we ensure the security of your data?
These security procedures include:
- the commitment on the part of our service providers and subcontractors, when we use their services, in particular to make the Website and its content available to you, or to fulfill your orders (including orders placed by telephone) , compliance with their contractual obligations in order to ensure adequate protection of the Personal Data to which they have access;
- limiting access to your Personal Data to employees subject to an obligation of confidentiality, and whose access to your Personal Data is necessary to provide you with products and services and/or justified within the framework of their duties;
- the implementation of precautionary measures to protect your Personal Data against their destruction, loss or alteration, and prevent any unauthorized access to your Personal Data;
- the storage of your Personal Data on servers offering all security guarantees. The data is kept, in accordance with the Applicable Regulations, within the time periods mentioned in the section HOW LONG ARE YOUR PERSONAL DATA KEPT?. The deadlines thus mentioned do not exceed the time necessary to achieve the purposes listed in the section WHY DO WE COLLECT YOUR PERSONAL DATA?.
10 - What are your rights and how to exercise them?
A. In accordance with the Applicable Regulations, you have the right to exercise the following rights:
- The right of access to your data,
- The right to rectification and the right to erasure of your data (right to be forgotten),
- The right to limit the processing of your data,
- The right to portability of your data,
- The right to object to the processing of your data,
- The right to define directives relating to the fate of your data after your death.
In order to exercise these rights, you can contact us using one of the following means of communication:
- via the Form, by selecting the reason for contact “personal data”,
- by post, accompanied by a copy of an identity document, to the attention of Moovride Customer Service, at the following address: Zoemoov Patrick Wasielewski, 241 Avenue de la Division Leclerc, RDC BAT 1, 92290 Châtenay Malabry, France.
You also have the right to lodge a complaint with a competent supervisory authority (CNIL).
B. In accordance with articles L.223-1 et seq. of the Consumer Code, you can register at any time on the list opposing telephone canvassing:
- by Internet on the site www.bloctel.gouv.fr or
- by post by writing to: Société Opposetel, Service Bloctel, 6 rue Nicolas Siret 10000 Troyes.
This registration is free and valid for three years.
11 - What is our policy for managing cookies (trackers)?
When you visit the Website, we may place small pieces of information on your computer known as "cookies", which will be stored by your browser on your hard drive. These cookies allow us in particular to:
- Ensure the proper functioning of our Website and improve your purchasing experience,
- Analyze our traffic and optimize the performance of our website,
- Offer personalized content tailored to your interests,
- Offer targeted advertising on and off our Website, particularly on social networks, as well as advertising based on your location, and
- Ensuring connection to our Website through social networks or other third party sites.
12 - What cookies do we use?
We use the following cookies:
- Technical cookies relating to the functionalities of the Website (mandatory)
These cookies are essential for the proper functioning of our Website and cannot be configured. These cookies allow you to browse the Website, use its features and save your preferences such as the language used, access to your account, products added to the shopping cart… and to secure our Website against possible fraud through predictive analyzes. In the event of suspected fraud by our systems, depriving you of the possibility of placing an order on the Website, you will be immediately informed and you will then have the possibility of contacting customer service in order to obtain a review of your payment.
- Website analysis cookies
These so-called performance cookies allow us to measure traffic to the Website (number of visits, pages viewed, traffic sources, etc.), to analyze your navigation on the Website, and your reactions to the products we offer, in order to optimize performance. They collect information about the navigation carried out by the visitor on the Website, in order to help us improve the ergonomics and functionality of the site. By accepting these cookies, you are helping to improve our Website.
- Cookies relating to your preferences (Experience and relationship)
When you browse or shop online, the Website remembers your preferences. This simplifies, facilitates and personalizes your browsing experience in order to best meet your preferences and expectations. These cookies allow us to offer you recommendations for relevant products, services, or content on the site, in the emails sent to you in line with your expectations and preferences. They can also make it possible to test and improve the ergonomics of the site. Without these cookies, your use of the site may be slowed down and the relevance of recommendations limited.
- Geolocation cookies:
These cookies allow you to benefit from certain features of our services offered on the website.
- Targeting cookies or advertising cookies (Marketing & Social Networks):
These cookies are used to deliver ads that are relevant to you on and off our site, including on social media. To do this, we may be required to transmit, in encrypted format, your email address to partner social networks. Additionally, these cookies limit the number of times you see an ad and help us measure the effectiveness of our advertising campaigns. They collect certain information in order to better target advertisements based on your interests. If you deactivate these cookies, advertisements (including ours) will continue to be displayed during your navigation but they will not take your interests into account and will therefore be less relevant.
- Social network cookies:
These cookies are used to allow you to connect to our Website through social networks such as Facebook, Google, and other third party sites.
13 - How to accept or refuse the deposit of cookies?
The recording of cookies on your terminal depends on your choices, except for operational and security cookies which are necessary for the proper functioning of our Website. Cookies are saved, according to your preferences, for a period of 13 months.
You can freely express and modify your preferences by entering your Moovride account.
You can also disable cookies independently by adapting your browser settings, but please be aware that by disabling cookies you may not be able to use all the features of the Website. Here is some information on how to disable cookies for certain web browsers:
Firefox:
1. Click the Menu button ≡ and select Options
2. Select the Privacy & Security panel.
3. In the History area, for the Retention Rules option, select Never Retain History. Click Restart Firefox Now.
4. Return to Menu ≡ and select Options. Finally select the Privacy and Security panel.
5. In the Tracking Protection section select Always or Only in private windows. Then click edit blocklists. Choose one of the two options “Basic Protection” or “Strict Protection”. Be careful, “strict protection” can prevent certain sites from working
Note: If after exploring this setting, you notice that you can no longer see certain websites correctly, an immediate solution is to position it on from visited sites to authorize cookies from sites already visited.
6. Click OK to close the “Options” window.
https://support.mozilla.org/fr/kb/disable-cookies-third-party
Internet Explorer:
1. Click the Tools button, then click Internet Options.
2. Click the Privacy tab, then under Settings, move the slider up to block all cookies or down to allow all cookies, then click OK.
http://windows.microsoft.com/fr-fr/windows7/block-enable-or-allow-cookies
Google Chrome:
1. In the upper right corner, click More then Settings.
2. At the bottom, click Advanced Settings.
3. In the "Privacy" section, click the Content Settings button.
4. Click on Cookies.
5. Disable Allow sites to save/read cookie data.
6. Click OK.
https://support.google.com/chrome/answer/95647?hl=en
Safari:
1. In the menu bar at the top, click “Safari”, then “Preferences”
2. Select the “Privacy” icon
3. Next to “Block cookies”, check “Always”
http://support.apple.com/kb/ht1677?viewlocale=frFR&locale=frFR
Please note that we do not control the use of cookies by third parties.
14 - How long are your personal data kept?
For the processing of personal data relating to the management of e-commerce customers, boutique customers and prospects, including in particular customer relationship management, management of marketing campaigns, monitoring of e-reservations in stores, management of defective products and package tracking, we will apply the following retention periods:
- Personal Data relating to customers: duration of the contractual relationship increased by the legal limitation periods, i.e. 5 years
- Data relating to non-customer prospects: 3 years from the last active contact with our brand
- Historical purchase and navigation cookies: 13 months
- Number and validity date of a bank card: 13 months, following the debit date or 15 months in the case of deferred debit payment cards;
- The visual cryptogram of the bank card: the time of the transaction;
- Videos taken by video surveillance cameras: 30 days.
The deletion of your personal data from our active database will be followed by an intermediate archiving period of certain personal data in order to meet our legal, accounting and tax obligations, and also to be able to manage your complaints and possible guarantee requests, in the limit of the applicable limitation periods.
In the event that your personal data is subsequently archived, it will be automatically and irreversibly anonymized.
15 - Links to other websites
We may provide you with links from our Website to other websites. However, we will not be responsible for the content or information collection policies of these websites. If you visit third-party websites, we recommend that you check their privacy policies before providing them with your personal data. We cannot be held responsible in this regard.
16 - How to contact us?
If you have any questions about our privacy policy or how we process your Personal Data, please contact us:
- via the Form by selecting the contact reason “Personal Data”
- by post, accompanied by a copy of an identity document, to the attention of Moovride Customer Service, at the following address Zoemoov, 241 Avenue de la Division Leclerc, RDC BAT 1, 92290 Châtenay Malabry, France , France.