1. You benefit from the guarantees listed in this article 10 only to the extent that the products were purchased directly on the Website.
2. You benefit from the following legal guarantees:
The legal guarantee of conformity (articles L.217-4 et seq. of the Consumer Code),
If your products are non-compliant (for example if they do not correspond to the description given on the site or to your order), you benefit from a period of two years from delivery of the good to contact our Customer Service by email via the contact form https://moovride.com/fr/nous-contacter, or by post to the following address: Zoemoov Patrick Wasielewski, 241 Avenue de la Division Leclerc, RDC BAT 1, 92290 Châtenay Malabry, France , and return non-compliant products to us. We will then send you replacement products, when they are available. If we are unable to replace non-conforming products within thirty (30) days, you can:
- request a full refund for non-compliant products or
- keep the non-compliant products and ask us for a reduction of part of the price, which will be determined on a case-by-case basis.
3. You are exempt from providing proof of the existence of the lack of conformity of the product during the six (6) months following delivery of the goods. This period will be extended to twenty-four (24) months from March 18, 2016.
4. This legal guarantee of conformity applies independently of any commercial guarantee possibly taken out and as well as the nature of the product.
5. the legal guarantee against hidden defects (articles 1641 et seq. of the Civil Code). If you manage to prove a hidden defect in a product, we are legally required to repair all the consequences of such a hidden defect (articles 1641 et seq. of the Civil Code). You can then choose between canceling the sale or reducing the price (in accordance with article 1644 of the civil code).
6. In the event of product replacement or refund, we cover your costs of returning the products.