1- Scope and definitions
1. These General Conditions of Sale (the “CGV”) apply as soon as you access the Moovride Online Store www.moovride.com (the “Website”) or place orders to purchase one or more products presented on the Website or presented remotely by telephone or videoconference by one of our advisors. However, these General Terms and Conditions do not apply to any purchase of products in the Moovride Boutique via a touchscreen tablet used or made available by our sellers.
2. Any reference to “we” or “our” in the context of these General Terms and Conditions refers to the company ZoeMoov and any reference to “you” or “your” refers to you, as a user of the Website or our ordering service. by telephone.
3. We thank you for reading these General Terms and Conditions carefully before using the Website and placing your order. By accessing any part of the Website or ordering products on the Website or by telephone, you agree to be subject to these T&Cs.
2 - Our contract
1. All products offered for sale on the Website are subject to availability.
2. Once finalized, your order constitutes acceptance of our offer, which means that you confirm that you wish to purchase our products as described on the Website, by telephone or videoconference, that you accept the price offered and that you acknowledge that placing this order implies a payment obligation on your part. Consequently, when you confirm your order, you agree to be bound to our company by a sales contract, subject to the availability of the products and the validation of your payment under the conditions provided.
3. We remind you that this Website is intended exclusively for consumers. Purchases made from the Website or by telephone or video conference are intended for your personal use, including for personal gifts, and must not be resold, nor used in a commercial context, nor used for the purpose of making a commercial profit. We reserve the right to refuse orders for multiple quantities of the same item from a single customer or intended for a single postal address.
3 - Processing of the order
1. You can choose items from our product range and put them in your “Cart” by clicking on the “Add to Cart” button;
2. By clicking on the “Order” button, you initiate the process of purchasing the products in your Basket. A page listing the products you wish to purchase opens. This page indicates the reference, size, color, price and quantity of items you are about to purchase, and in particular specifies the delivery methods and their costs applicable to your order, as well as all other services and options we offer;
3. By clicking on “Continue order”, you validate the contents of your basket and the options you wish to retain. You will then be asked to provide us with your personal data;
4. By clicking again on “Continue order”, you will be asked to select your payment method, to indicate the related information and to accept the terms of these General Terms and Conditions. If you do not accept these General Terms and Conditions, you will not be able to order products on the Website.
5. By clicking on the “Validate” button, you finalize the order of the products appearing in the Basket.
6. Before finalizing an order, you can view and modify the details of your order at any time by clicking on the “EDIT” button.
ORDER CONFIRMATION
Placing your order via the Internet, by telephone or by videoconference constitutes a sales contract between you and us, subject to the availability of the products ordered and the validity of the payment method you use.
You will automatically receive an email confirming receipt and details of your order (“the Confirmation Email”). We recommend that you print and keep the Confirmation Email. The Confirmation Email does not constitute confirmation of product availability; this is simply an automatic acknowledgment that we have received your order.
We will send you a second email, which will constitute confirmation of the availability of the products ordered (the “Delivery Email”), which we also recommend that you print and keep. If none of the products ordered are available, your order will be canceled and your bank card will not be charged. If only some of the products are available, they will be sent to you in accordance with these General Terms and Conditions, and you will only pay for the products delivered.
It is your responsibility to keep copies of the documents concerning your order (the Confirmation Email, the Delivery Email, these General Terms and Conditions, and any other useful document).
4 - Creation of a personal account
1. To facilitate your product orders when using the Website, we offer you the possibility of creating a personal account. If you take advantage of this possibility, all personal data you provide to us during the registration process will be stored in our customer database and will therefore not need to be entered with each new order. They will automatically appear on the order.
2. To be registered, you will need to complete the online registration form by providing us with the following information: your first name, last name, address, date of birth, email address and, if applicable, another delivery address. Once you click on the “Register” button, this information will be stored in our customer database. We will use the data in accordance with our Privacy Statement which you can view here. We thank you for ensuring that the information you provide to us is accurate and complete and for informing us of any possible changes.
3. Following registration of a personal account, you will automatically receive an email confirming that your account has been created. Your email address will serve as your account identifier. During the registration process you will be asked to create your own password. You will be able to change the password each time you log in to your account. You must keep your username and password confidential at all times and not reveal them to third parties. You must comply with all our safety instructions and recommendations. You must also notify us immediately when you learn or suspect that your account is subject to unauthorized use, or when your account is made accessible to a third party. Without prejudice to our other rights and remedies, we will be entitled, subject to prior notification by email, to suspend your access to the Website without incurring any liability to you, if, in our opinion, such measure is necessary to avoid breaches of the security of our Website. You will be held responsible for any misuse of your username and password, except in the event of loss or theft of these, provided that you have notified us without delay at the address appearing at the top of the present.
5 - Delivery of products
1. We deliver our products worldwide. Delivery will be made, at your choice, by post to the address you gave us when placing your order.
2. Estimated delivery times are: two (2) to four (4) working days (excluding Saturdays, Sundays and public holidays) from the sending of the Delivery Email.
The lead time may be slightly longer when products need to be delivered depending on the country. We will make our best efforts to deliver the ordered products within the time indicated in the Delivery Email.
3. Even if we do our utmost to deliver your products within the deadlines defined above, delivery dates are only estimates, they are not guaranteed, and they cannot be invoked against us. However, the maximum period of thirty (30) days from the date of receipt of the Delivery Email is guaranteed.
4. In the event that we are unable to meet the delivery time initially planned and indicated in the Delivery Email, we will inform you as soon as possible, indicating at the same time a new estimated delivery time, without incurring any costs. responsibility towards you, it being specified, however, that you may cancel your order if the total delivery time exceeds thirty (30) days. To cancel your order, you must send us an email via the contact form https://moovride.com/fr/contact-us. We will then recredit the bank card or Paypal account used to place the order, within fourteen (14) days of receipt of the email notifying its cancellation. After such a period of fourteen (14) days, the amount of the order will be increased by:
10%, if the refund takes place between the 15th and 30th day following the cancellation request;
20% if the refund takes place between the 31st and 60th day following the cancellation request;
50% if reimbursement takes place after the 61st day.
5. If you have not received your order within the deadlines indicated, we thank you for first checking with the agents at your post office that they are not holding your package. If they confirm that they do not have your products, please contact us and we will do our best to assist you. All delivery times may be subject to delays due to seasonal or busy periods, weather conditions or unforeseen circumstances, but we will do our best to get your order to you within the times indicated. During these exceptional periods of peak activity (e.g. sales, Christmas) or particularly unfavorable weather conditions, we would be grateful if you would give us one more day before contacting us.
Please note that the carrier will require a signature upon delivery and will not release the products to you without a signature.
6. If you order many products, we may have to deliver your products in installments. If it is necessary to make more than one delivery, you will be informed in advance.
7. We draw your attention to the need, upon receipt of your package, to check its general condition. You will be responsible for the package and its contents once it has been delivered to you. In the event of a problem (open package, empty package, damaged contents), you must refuse the package and contact our Customer Service to report the problem and the reason for refusal. We inform you that in the event of a shortage without reservation, Moovride cannot be held responsible and we cannot guarantee a refund.
8. Your order will be sent to the delivery address you indicated when placing your order. We cannot be held responsible if this delivery address is incorrect or incomplete.
6 - Prices and shipping costs
1. All prices indicated on the Website include value added tax, at the legal rate in force on the invoice date.
The prices indicated on the Website are in euros and do not include shipping costs. Despite all our efforts, it may exceptionally happen that products listed on the Website have an incorrect price. If a product's correct price is lower than the stated price, we will charge you the lower price and ship the product to you. If the correct price of a product is higher than the stated price, we will charge you the stated price, unless the stated price is derisory and clearly incorrect, in which case we will contact you for your instructions, or we will cancel your order and will inform you of this cancellation.
Our shipping costs are as follows:
DHL/Chronopost delivery: €15 free from €199 purchase (Europe Zone)
Delivery outside Europe: the site tells you the value when purchasing, including your full address.
2. We reserve the right to add additional charges for deliveries to certain areas with difficult access. If there are additional charges for your order, you will be informed during the “Proceed to Payment” step before placing your order.
7 - Payment and non-payment
1. Payment for your products must be made in one go by credit card (Visa, Matercard, American Express) or Paypal, or certain payment methods may be offered depending on the country.
2. Full payment of the price, including shipping costs and any additional costs for services you have ordered, will be debited from your credit card or your Paypal account, after verification of the availability of the products ordered, at the time or shortly before the products are shipped to you. We will only deliver the products to you if your payment is successful.
3. You confirm that the bank card used is yours. All credit card holders are subject to validation checks and authorization by the card issuer. If your card issuer refuses to authorize payment, we will be entitled to refuse to deliver your order and will not be liable for any delay or lack of delivery. We will send you an email to inform you of the refusal.
4. Your banking data will be processed securely, in accordance with our Privacy Protection Statement.
5. The details of the credit card used to pay for your order may be stored securely. The visual cryptogram on the back of the card is systematically required to be able to use the card during a subsequent purchase and you retain the possibility of removing the saved credit card from the list proposed during the payment step.
8 - Billing
If we choose, or are required by applicable law, to issue or provide an invoice, we reserve the right to issue or provide electronic invoices, and you accept this method of billing.
9 - Right of withdrawal
1. You can only return products to us that were purchased directly from the Website. We reserve the right to refuse the return of goods which have not been returned in compliance with the stipulations provided for in this article 9 and we may ask you to pay the transport costs for the return of each goods.
2. If, for any reason, you are not satisfied with our products or wish to cancel your order, you can exercise your right of withdrawal no later than fourteen (14) days following receipt of your order, and you will be reimbursed in accordance with the provisions of this article, provided:
a- that the products are returned in packaging allowing their transport to the address mentioned on the return slip included in your package,
b- that the products are in their initial condition with the label attached to the product, without having been damaged, stained, washed, modified or worn (with the exception of trying on), attaching the original packaging and all accessories relating to the products, such as packaging or instructions for use, as well as the original invoice. If the fourteen (14) day withdrawal period expires on a Saturday, Sunday or public holiday, this period is extended until the following working day.
When the order is placed on the site www.moovride.com, requests for withdrawal, whatever the delivery method, must all be sent to us by any means of your choice explicitly expressing your desire to withdraw.
For any purchase made on the site www.Moovride.com must be, at the customer's choice:
- either return your package by post to our warehouse:
- by making your return declaration via your customer account “my orders and web returns” on the Moovride website: www.Moovride.com
- or by making your return declaration via the shipping email for your order indicating “make my return”.
3. In accordance with the provisions of article L 221-24 of the Consumer Code, we will reimburse the price of the products in your order as well as any delivery costs, by recrediting the means of payment used during your initial order. We will make this reimbursement as soon as possible and at the latest within fourteen (14) days following receipt of the goods that you have returned to us.
If we fail to reimburse within this period, the sums we owe you will accrue interest under the following conditions:
10 days after the deadline expires: legal interest rate;
10-20 days late: 5% interest rate;
20-30 days late: 10% interest rate;
30-60 days late: 20% interest rate;
60-90 days late: 50% interest rate;
Beyond 90 days: 5 additional points per new month of delay.
4. We ask that you take care of the products while they are in your possession and return them to us at the address indicated herein (depending on the delivery or collection method selected), without undue delay and no later than within fourteen (14) days following the exercise of your right of withdrawal. Please note that if you do not take care of the products, or if you do not return them to us in accordance with the conditions provided for in this article, you will not be able to claim a refund for the products.
10 - Guarantees
1. You benefit from the guarantees listed in this article 10 only to the extent that the products were purchased directly on the Website.
2. You benefit from the following legal guarantees:
The legal guarantee of conformity (articles L.217-4 et seq. of the Consumer Code),
If your products are non-compliant (for example if they do not correspond to the description given on the site or to your order), you benefit from a period of two years from delivery of the good to contact our Customer Service by email via the contact form https://moovride.com/fr/nous-contacter, or by post to the following address: Zoemoov Patrick Wasielewski, 241 Avenue de la Division Leclerc, RDC BAT 1, 92290 Châtenay Malabry, France , and return non-compliant products to us. We will then send you replacement products, when they are available. If we are unable to replace non-conforming products within thirty (30) days, you can:
- request a full refund for non-compliant products or
- keep the non-compliant products and ask us for a reduction of part of the price, which will be determined on a case-by-case basis.
3. You are exempt from providing proof of the existence of the lack of conformity of the product during the six (6) months following delivery of the goods. This deadlineincreased to twenty-four (24) months from March 18, 2016.
4. This legal guarantee of conformity applies independently of any commercial guarantee possibly taken out and as well as the nature of the product.
5. the legal guarantee against hidden defects (articles 1641 et seq. of the Civil Code). If you manage to prove a hidden defect in a product, we are legally required to repair all the consequences of such a hidden defect (articles 1641 et seq. of the Civil Code). You can then choose between canceling the sale or reducing the price (in accordance with article 1644 of the civil code).
6. In the event of product replacement or refund, we cover your costs of returning the products.
13 - Your personal information
1. By submitting information on the Website or by telephone, you warrant that you are using your true identity and that all information provided is true, accurate, current and complete at the time you provide such information to us.
2. If you notice that one or more of the information transmitted is incorrect or no longer valid, you will need to modify it. Otherwise, we cannot be held responsible for any consequences that may result.
3. Personal information you provide to us using the Website will be stored and used only in accordance with our Privacy Statement.
4. By placing an order, you agree and understand that we will have the right to store and process your personal data. We fully respect the privacy of those who view and use this Website.
14 - Responsibility
1. We will not be liable for any loss or damage that you may suffer if such loss or damage results from force majeure, if it is attributable to the unforeseeable and insurmountable act of a third party, or if it are attributable.
2. In the event of a breach on your part of these General Terms and Conditions, we will send you a formal notice to remedy the situation. If this formal notice remains without effect after a period of fifteen (15) days, we may, as of right, refuse you the right of access to the Website, delete your account, or refuse your future orders.
15 - Availability and use of the Website
1. We will not be liable for any loss or damage that you may suffer if such loss or damage results from force majeure, if it is attributable to the unforeseeable and insurmountable act of a third party, or if it are attributable.
2. It is your responsibility to protect your computer. We will not be liable for any damage that may be caused to your computer, or loss of data that may result from the use of the Website.
16 - Comments and complaints
1. We invite you to provide feedback on our service so that we can continually improve it. Our goal is to resolve issues quickly and fairly. We thank you for informing us of all your comments, questions or complaints by email to our Customer Service via the “Contact us” section on the Online Store (https://moovride.com/fr/nous-contacter). also call us at the following number +33 7 56 94 60 22. If you wish to file a complaint, indicate this clearly. Our goal is to respond to your complaint within seven (7) working days, either by providing a solution or by informing you of the procedures for processing your complaint.
2. Dedicated platform of the European Commission: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
17 - Intellectual property rights
1. Your use of the Website does not grant you any intellectual property rights in the Website and its content. In particular, you have no rights to our creations protected by copyright, to our designs and models and to our brands, nor to those belonging to third parties.
2. We make the Website available to you solely for your personal, non-commercial use. The content of the Website may not be used for any other purposes whatsoever without our express written permission.
18 - Modification of the service or modification of the T&Cs
We reserve the right to make changes to our Website and these General Terms and Conditions at any time. Your use of the Website and your orders will be subject to the T&Cs in force at the time of your use of the Website or your order of products, unless a change to these T&Cs is required by law or by a governmental authority ( in which case this change will also apply to any orders you have already placed).
19 - Non-waiver
The fact that either party does not act under these General Terms and Conditions does not constitute a waiver of the right to act, unless expressly and in writing.
20 - Final stipulations
1. These General Terms and Conditions are governed by French legislation.
2. If any provision of these T&Cs is deemed invalid, void or inapplicable for any reason, that provision will be deemed severable from the rest of the T&Cs and will not affect the validity and applicability of the other provisions. of the General Terms and Conditions.
21 - Legal information
1. The Website is published by Zoemoov Patrick Wasielewski, with its head office at 241 Avenue de la Division Leclerc, RDC BAT 1, 92290 Châtenay Malabry, France, registered in the Nanterre Trade and Companies Register under number 901479949, tel. 33.(0)7.56.94.60.22.
2. You can write to our customer service via the “Help and contacts” section on the Online Store (https://moovride.com/fr/nous-contacter).
Privacy Policy
1 - INTRODUCTION
Moovride (“We”) takes very seriously the privacy of people who visit its online store www.moovride.com (the “Website”), and more broadly, the privacy of people who transmit their Personal Data to it ( term defined below) during contact with its brand (“You”).
This confidentiality policy is an integral part of the General Conditions of Sale. It applies each time you transmit your Personal Data to Moovride and to all processing that Moovride may carry out on this Data.
Thus, you explicitly accept the use of your Personal Data in accordance with this confidentiality policy, when you place an order on the Website, purchase in Store, create your customer account or participate in a competition; or when you contact our customer service or agree to receive commercial communications from us, and more generally when you browse and/or connect to our Website, or interact with Moovride in any way.
We reserve the right to modify our confidentiality policy, at any time, in compliance with the laws in force regarding the protection of personal data. In the event of a modification, you will be informed by all appropriate means.
2 - Who is the data controller and what are our commitments?
The company Zoemoov Patrick Wasielewski, located 241 Avenue de la Division Leclerc, RDC BAT 1, 92290 Châtenay Malabry, France, is responsible for the processing of your Personal Data.
We undertake to process your Personal Data securely and in compliance with the regulations applicable in France and the European Union in the field of personal data protection (“Applicable Regulations”), including in particular:
- the law relating to data processing, files and freedoms n°78-17 of January 6, 1978 as amended and its possible updates;
- Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of individuals with regard to the processing of Personal Data (the “GDPR”) and any other subsequent text including its texts of application;
- the texts adopted within the European Union and local laws applicable to Personal Data, where applicable;
- texts and decisions emanating from supervisory authorities, in particular the National Commission for Information Technology and Liberties (CNIL).
3 - What personal data do we collect?
The term “Personal Data” means any information about you that makes you directly or indirectly personally identifiable.
Thus, we are led to collect:
- your title, first and last name,
- postal address and telephone number,
- e-mail address,
- bank card numbers collected during your order and processed by our banking service providers in charge of payment management,
- username and password,
- date of birth,
- correspondence by email, chat or via social networks, and/or telephone exchanges with customer service, as well as any other data allowing the monitoring of the commercial relationship,
- cookies and other trackers including the data mentioned in the section WHAT IS OUR COOKIE MANAGEMENT POLICY (TRACERS)?, IP address and other information which allows your identification and which you make available to us at any time;
- all other information which allows your identification and which you make available to us at any time (via social networks, our chat, etc.)
4 - When do we collect your personal data?
We may collect your Personal Data when you:
- visit the Website;
- you log in or create a customer account on the Website or in a Store;
- place an order on the Website, in a Store or by telephone;
- return your order;
- you subscribe to the Newsletter;
- take part in a competition;
- send a complaint, ask a question or send us your comments;
- communicate your Personal Data to us on the Website or by any other means;
- interact with us through our official social networks.
Furthermore, we use cookies and other trackers, to obtain more information we invite you to go to the section WHAT IS OUR COOKIE MANAGEMENT POLICY (TRACERS)?.
5 - Why do we collect your personal data?
On the basis of the contract between us, a legal obligation, our legitimate interest, or after obtaining your consent, we are required to process your Personal Data to satisfy the following purposes:
- Purposes of processing: Execution of orders placed on the Website,
Management of customer relations (telephone, emails, chat), account creation, order tracking, product returns and refunds
Management of customer complaints or questions relating to products (warranty)
- Foundations of treatments:
Execution of the contract between a Client and Moovride
- Purposes of processing: Management of payment transactions and issuance of an invoice
- Basis of processing: Execution of the contract between a Client and Moovride
- Purposes of processing: Fight against fraud
- Basis of processing: Legitimate interest of Moovride
- Purposes of processing: Management of delivery operations
- Basis of processing: Execution of the contract between a Client and Moovride
- Purposes of processing: Management of complaints or questions relating to products or our brand
- Basis of processing: Legitimate interest of Moovride
- Purposes of processing: Management and improvement of the customer account, in particular by offering new features or new services
- Basis of processing: Legitimate interest of Moovride in order to improve the service
- Purposes of processing: Management of customer satisfaction through customer evaluations of products and customer service performance
- Basis of processing: Legitimate interest of Moovride in order to improve the products and the service
- Purposes of processing: Recording of exchanges between customer service and the customer by telephone or chat, for the purpose of improving the service
- Basis of processing: Legitimate interest of Moovride in order to improve the quality of the service
- Purposes of processing: Statistics, analysis, selection and segmentation of customers in order to improve customer knowledge
- Basis of processing: Moovride's legitimate interest in knowing its customers better, in particular in order to adapt its offers to customers
- Purposes of processing: Development and improvement of the Website
- Basis of processing: Legitimate interest of Moovride in order to improve the service
- Purposes of processing: Management of requests related to the exercise of your rights
- Basis of processing: Legal obligation
- Purposes of processing: Sending targeted commercial offers concerning existing or new products and services electronically (by email, by mobile notifications or on the Website, on social networks, on other websites), by telephone (call & SMS)
- Basis of processing: Customer consent
- Purposes of processing: Sending commercial offers concerning products and services via postal mail
- Basis of processing: Customer consent
- Purposes of processing: Measuring website traffic (mobile and desktop)
- Basis of processing: Client consent
- Purposes of processing: Provision of sharing tools on social networks
- Basis of processing: Client consent
- Purposes of processing: Analysis of customer behavior on the Website, and their reactions to marketing campaigns in order to improve and personalize products and services, and to offer them in the form of commercial communication and/or advertising
- Basis of processing: Client consent
6 - Newsletters
Directly on the Website, when ordering, you can subscribe to the Newsletter and thus choose to be informed at regular intervals of the offers offered on the Website.
You can unsubscribe at any time by clicking on the link provided for this purpose located at the bottom of each newsletter or by using the Contact Form.
7 - To whom do we transmit
us your personal data?
We may transmit all or part of your Personal Data to the following entities:
1. to the company Zeomoov Patrick Wasielewski as well as to our franchisees, our licensees and our distributors, who may use your Personal Data only to send you information and commercial offers, concerning existing or new Moovride products, subject to to have obtained your consent;
2. to certain of our service providers who, on our behalf and according to our instructions, process your personal data in order to help us provide the following services:
- Execution of your order, including the preparation and delivery of your products,
- Secure execution of your payment,
- Fight against fraud and recovery, where applicable, of unpaid debts,
- Sending commercial prospecting emails and mobile notifications,
- Storage of all of your Personal Data,
- Personalization of our Website according to your affinities,
- Management of chat, phone calls and their possible recordings
- Management of sending postal letters,
- Carrying out technical maintenance and development operations for the Website and Moovride information systems,
- Collection of customer reviews,
- Analysis of your use of the Website, with a view to improving the quality and effectiveness of the Website.
8 - Where do we transfer your personal data?
Your Personal Data is stored in the European Economic Area (“EEA”, namely the 28 member states of the European Union, as well as Norway, Iceland and Liechtenstein), where the servers of the Website are hosted. .
9 - How do we ensure the security of your data?
These security procedures include:
- the commitment on the part of our service providers and subcontractors, when we use their services, in particular to make the Website and its content available to you, or to fulfill your orders (including orders placed by telephone) , compliance with their contractual obligations in order to ensure adequate protection of the Personal Data to which they have access;
- limiting access to your Personal Data to employees subject to an obligation of confidentiality, and whose access to your Personal Data is necessary to provide you with products and services and/or justified within the framework of their duties;
- the implementation of precautionary measures to protect your Personal Data against their destruction, loss or alteration, and prevent any unauthorized access to your Personal Data;
- the storage of your Personal Data on servers offering all security guarantees. The data is kept, in accordance with the Applicable Regulations, within the time periods mentioned in the section HOW LONG ARE YOUR PERSONAL DATA KEPT?. The deadlines thus mentioned do not exceed the time necessary to achieve the purposes listed in the section WHY DO WE COLLECT YOUR PERSONAL DATA?.
10 - What are your rights and how to exercise them?
A. In accordance with the Applicable Regulations, you have the right to exercise the following rights:
- The right of access to your data,
- The right to rectification and the right to erasure of your data (right to be forgotten),
- The right to limit the processing of your data,
- The right to portability of your data,
- The right to object to the processing of your data,
- The right to define directives relating to the fate of your data after your death.
In order to exercise these rights, you can contact us using one of the following means of communication:
- via the Form, by selecting the reason for contact “personal data”,
- by post, accompanied by a copy of an identity document, to the attention of Moovride Customer Service, at the following address: Zoemoov Patrick Wasielewski, 241 Avenue de la Division Leclerc, RDC BAT 1, 92290 Châtenay Malabry, France.
You also have the right to lodge a complaint with a competent supervisory authority (CNIL).
B. In accordance with articles L.223-1 et seq. of the Consumer Code, you can register at any time on the list opposing telephone canvassing:
- by Internet on the site www.bloctel.gouv.fr or
- by post by writing to: Société Opposetel, Service Bloctel, 6 rue Nicolas Siret 10000 Troyes.
This registration is free and valid for three years.
11 - What is our policy for managing cookies (trackers)?
When you visit the Website, we may place small pieces of information on your computer known as "cookies", which will be stored by your browser on your hard drive. These cookies allow us in particular to:
- Ensure proper functioning of our Website and improve your purchasing experience,
- Analyze our traffic and optimize the performance of our website,
- Offer personalized content tailored to your interests,
- Offer targeted advertising on and off our Website, particularly on social networks, as well as advertising based on your location, and
- Ensuring connection to our Website through social networks or other third party sites.
12 - What cookies do we use?
We use the following cookies:
- Technical cookies relating to the functionalities of the Website (mandatory)
These cookies are essential for the proper functioning of our Website and cannot be configured. These cookies allow you to browse the Website, use its features and save your preferences such as the language used, access to your account, products added to the shopping cart… and to secure our Website against possible fraud through predictive analyses. In the event of suspected fraud by our systems, depriving you of the possibility of placing an order on the Website, you will be immediately informed and you will then have the possibility of contacting customer service in order to obtain a review of your payment.
- Website analysis cookies
These so-called performance cookies allow us to measure traffic to the Website (number of visits, pages viewed, traffic sources, etc.), to analyze your navigation on the Website, and your reactions to the products we offer, in order to optimize performance. They collect information about the navigation carried out by the visitor on the Website, in order to help us improve the ergonomics and functionality of the site. By accepting these cookies, you are helping to improve our Website.
- Cookies relating to your preferences (Experience and relationship)
When you browse or shop online, the Website remembers your preferences. This simplifies, facilitates and personalizes your browsing experience in order to best meet your preferences and expectations. These cookies allow us to offer you recommendations for relevant products, services, or content on the site, in the emails sent to you in line with your expectations and preferences. They can also make it possible to test and improve the ergonomics of the site. Without these cookies, your use of the site may be slowed down and the relevance of recommendations limited.
- Geolocation cookies:
These cookies allow you to benefit from certain features of our services offered on the website.
- Targeting cookies or advertising cookies (Marketing & Social Networks):
These cookies are used to deliver ads that are relevant to you on and off our site, including on social media. To do this, we may be required to transmit, in encrypted format, your email address to partner social networks. Additionally, these cookies limit the number of times you see an ad and help us measure the effectiveness of our advertising campaigns. They collect certain information in order to better target advertisements based on your interests. If you deactivate these cookies, advertisements (including ours) will continue to be displayed during your navigation but they will not take your interests into account and will therefore be less relevant.
- Social network cookies:
These cookies are used to allow you to connect to our Website through social networks such as Facebook, Google, and other third party sites.
13 - How to accept or refuse the deposit of cookies?
The recording of cookies on your terminal depends on your choices, except for operational and security cookies which are necessary for the proper functioning of our Website. Cookies are saved, according to your preferences, for a period of 13 months.
You can freely express and modify your preferences by entering your Moovride account.
You can also disable cookies independently by adapting your browser settings, but please be aware that by disabling cookies you may not be able to use all the features of the Website. Here is some information on how to disable cookies for certain web browsers:
Firefox:
1. Click the Menu button ≡ and select Options
2. Select the Privacy & Security panel.
3. In the History area, for the Retention Rules option, select Never Retain History. Click Restart Firefox Now.
4. Return to Menu ≡ and select Options. Finally select the Privacy and Security panel.
5. In section protection against tracking select Always or Only in private windows. Then click edit blocklists. Choose one of the two options “Basic Protection” or “Strict Protection”. Be careful, “strict protection” can prevent certain sites from working
Note: If after exploring this setting, you notice that you can no longer see certain websites correctly, an immediate solution is to position it on from visited sites to authorize cookies from sites already visited.
6. Click OK to close the “Options” window.
https://support.mozilla.org/fr/kb/disable-cookies-third-party
Internet Explorer:
1. Click the Tools button, then click Internet Options.
2. Click the Privacy tab, then under Settings, move the slider up to block all cookies or down to allow all cookies, then click OK.
http://windows.microsoft.com/fr-fr/windows7/block-enable-or-allow-cookies
Google Chrome:
1. In the upper right corner, click More then Settings.
2. At the bottom, click Advanced Settings.
3. In the "Privacy" section, click the Content Settings button.
4. Click on Cookies.
5. Disable Allow sites to save/read cookie data.
6. Click OK.
https://support.google.com/chrome/answer/95647?hl=en
Safari:
1. In the menu bar at the top, click “Safari”, then “Preferences”
2. Select the “Privacy” icon
3. Next to “Block cookies”, check “Always”
http://support.apple.com/kb/ht1677?viewlocale=frFR&locale=frFR
Please note that we do not control the use of cookies by third parties.
14 - How long are your personal data kept?
For the processing of personal data relating to the management of e-commerce customers, boutique customers and prospects, including in particular customer relationship management, management of marketing campaigns, monitoring of e-reservations in stores, management of defective products and package tracking, we will apply the following retention periods:
- Personal Data relating to customers: duration of the contractual relationship increased by the legal limitation periods, i.e. 5 years
- Data relating to non-customer prospects: 3 years from the last active contact with our brand
- Historical purchase and navigation cookies: 13 months
- Number and validity date of a bank card: 13 months, following the debit date or 15 months in the case of deferred debit payment cards;
- The visual cryptogram of the bank card: the time of the transaction;
- Videos taken by video surveillance cameras: 30 days.
The deletion of your personal data from our active database will be followed by an intermediate archiving period of certain personal data in order to meet our legal, accounting and tax obligations, and also to be able to manage your complaints and possible guarantee requests, in the limit of the applicable limitation periods.
In the event that your personal data is subsequently archived, it will be automatically and irreversibly anonymized.
15 - Links to other websites
We may provide you with links from our Website to other websites. However, we will not be responsible for the content or information collection policies of these websites. If you visit third-party websites, we recommend that you check their privacy policies before providing them with your personal data. We cannot be held responsible in this regard.
16 - How to contact us?
If you have any questions about our privacy policy or how we process your Personal Data, please contact us:
- via the Form by selecting the contact reason “Personal Data”
- by post, accompanied by a copy of an identity document, to the attention of Moovride Customer Service, at the following address Zoemoov, 241 Avenue de la Division Leclerc, RDC BAT 1, 92290 Châtenay Malabry, France , France.